Shipping policy

Shipping Policy

At Pashm Home, every piece is carefully sourced and prepared from Kashmir before being shipped to its destination.

Processing Time

Orders are processed within 1–3 business days. Custom or made-to-order pieces may require additional preparation time.

Domestic Shipping (India)

We offer free shipping across India on all orders.

Estimated delivery time: 3-5 business days.

International Shipping

We proudly ship worldwide from Srinagar, Kashmir.

Estimated delivery time: 5–12 business days, depending on the destination and customs processing.

International shipping charges are calculated at checkout based on the order value.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Delivery Delays

While we work with trusted shipping partners, occasional delays may occur due to customs clearance, weather conditions, or courier disruptions.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery so we can assist you promptly.

Contact

For any shipping-related enquiries, please contact us at: